Here is a list of Scentsy Product FAQ and Answers

1. What makes Scentsy different from other candles?

The type of wax used allows Scentsy Bars to hold more fragrance oils, resulting in a better fragrance “throw.” The amount of fragrance load for Scentsy wickless candles is 15 – 18% oil compared with 5% for regular “wicked” candles. Additionally, Scentsy Bars are safer than “wicked” candles because no flame is required for the wax to melt or to release the fragrance.

2. What is a warmer?

The Scentsy candle warmer has no wick, uses no flame, and produces no soot. Instead of a flame, it uses a light bulb to slowly melt scented wax bars to maximize fragrance time. The warmers are made from high-quality porcelain or ceramic and come in a variety of styles and sizes to fit any décor. Sizes include Full-Size, Mid-Size, and Plug-In.

3. What are Scentsy warmers made of, and where are they made?

Each warmer is made of high-quality ceramic or porcelain and comes in many styles and designs to fit any décor. Scentsy warmers are designed by Scentsy and manufactured in facilities in China to Scentsy specifications. China is one of the best in the world at ceramic manufacturing.

4. What is a Scentsy Bar and where is it made?

Scentsy uses a custom, food-grade paraffin wax blend selected for its superior scent loading capability, melting point and firmness. The Scentsy wickless candle bars are small blocks of scented wax that come in eight break-apart sections. Because of the wax’s superiors sent load capacity, Scentsy Bars can produce some of the most vibrant fragrances possible. All Scentsy wax is manufactured at Scentsy’s headquarters in Meridian, Idaho, USA and in France.

5. What kind of wax is used in Scentsy Bars and Scentsy Bricks?

Scentsy wickless candle bars are made with a custom, high-quality paraffin wax blend. It is designed for a specific scent load and low melt point.

6. What kind of fragrance is used in Scentsy products?

Scentsy products are manufactured with fragrance oils. Fragrance oils can be all-natural or laboratory-reproduced copies of natural aromatic chemicals, depending on cost-effectiveness. In some cases, Scentsy products also contain essential oils–natural oils derived from plants that can have therapeutic effects and are produced without regard to their cost-effectiveness. Scentsy products may contain essential oils but do not necessarily contain them, so we make no claims about essential oils in our marketing. Please beware of unscrupulous marketing campaigns. “Infused with essential oil” could mean nothing more than one drop of essential oil in a very large batch. “Inspired by essential oil” means nothing more than the product contains fragrance oil.

7. Do Scentsy products contain phthalates?

No. Scentsy products are made with fragrance oils that do not contain phthalates.

8. Why doesn’t Scentsy use soy or vegetable-based wax candles?

Scentsy uses a custom, food-grade paraffin wax blend selected for its superior scent loading capability, melting point and firmness. Vegetable-based waxes do not produce a quality candle bar. There are potential health risks from chemicals released while burning petroleum candles. Scientific research suggests there are health risks with burning any type of candle. Scentsy is the wickless, flameless candle company. Scentsy candle warmers do not burn wax so no chemicals or pollutants are released into the air to contaminate lungs, walls or furniture.

9. How long do Scentsy Bars last?

Scentsy candle bars will last approximately 50 – 80 hours depending on the strength of the fragrance and how long your warmer stays on. You can reserve scent by turning your warmer off when you are not home.

10. How much wax do I use in my warmer?

One Scentsy Bar comes with 8 break-apart cubes. Choose your scent and break off a cube and place in your warmer. If one cube isn’t enough, add more to your warmer. The wax will never evaporate just the scent, so f you no longer smell the fragrance I recommend throwing out the scent in your warmer dish and replacing it with a new cube.

11. How do I clean the wax out of the Scentsy Warmer?

When the wax is melted, pour into a disposable container or into its original packaging and wipe the warmer dish with a paper towel or napkin. If the wax is still fragrant and you wish to reuse it, pour the wax into its original packaging and store the used bar in a cool pace. Discard wax if fragrance is depleted.

12. How does it work?

13. How much is shipping?

Shipping is always free for orders placed through a home, basket or catalog parties with at least $150 in total sales (before tax). Direct ship orders less than $50 will ship via UPS at a flat rate of $5.00. Orders over $50 will incur a 10% shipping fee. For example, a $75.00 order will be charged $7.50 to ship.

14. How long will it take for my order to arrive?

Please allow approximately 2 – 3 weeks from when you placed the order. If you placed an order through a Scentsy Party, please allow 2 – 3 weeks from the time the party closes.

For more information or if you have any comments or questions feel free to Contact Me

-Melanie Gordon

Independent Scentsy Consultant


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